"We apologise to all those affected, and we’re working to understand more about what happened today so we can continue to make our infrastructure more resilient. We understand the impact outages like these have on people’s lives, and our responsibility to keep people informed about disruptions to our services," he said. "People and businesses around the world rely on us everyday to stay connected. We also have no evidence that user data was compromised as a result of this downtime. "We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. “Our services are now back online and we’re actively working to fully return them to regular operations," said Mr Janardhan. More than 30,000 Instagram users also had similar complaints, with 51 per cent relating to the app, 26 per cent the server connection and 23 per cent the website. Another 28 per cent cited the server connection and 28 per cent raised issues with sending messages. ![]() More than 75,000 complained about WhatsApp, with 43 per cent reporting issues with its app. Some 72 per cent of complaints cited issues with the website, while others were linked to issues with the server connection and the app. Facebook, Instagram were down for six hours after whistleblower went public. This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt.”ĭata on the web service monitoring platform DownDetector showed almost 50,000 people had reported the outages on Facebook by just after 5pm. "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication. The underlying cause of this outage also impacted many of the internal tools and systems we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem. “We’ve been working as hard as we can to restore access and our systems are now back up and running. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.- Facebook October 4, 2021 Security experts said the disruption could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.We’re aware that some people are having trouble accessing our apps and products. (Reuters) - Facebook Inc blamed a 'faulty configuration change for a nearly six-hour outage on Monday that prevented the company's 3.5 billion users from accessing its. ![]() Shares of Facebook, which has nearly 2 billion daily active users, fell 4.9% on Monday, their biggest daily drop since last November, amid a broader selloff in technology stocks. ![]() "To every small and large business, family, and individual who depends on us, I'm sorry," Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it "may take some time to get to 100%." (Reuters) - Facebook Inc blamed a 'faulty configuration change for a nearly six-hour outage on Monday that prevented the companys 3.5 billion users from accessing its. ![]() A company spokesperson for Facebook, which owns both apps, told The. We will continue to keep you updated when we have more information to share.- WhatsApp October 4, 2021 Instagram and Facebook appeared to be out of action again for many users on Friday, just days after a major outage. We're starting to slowly and carefully get WhatsApp working again. The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritizing profit over clamping down on hate speech and misinformation.Īpologies to everyone who hasn't been able to use WhatsApp today.
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